Frequently Asked Questions
Please see below for some of the more commonly asked questions, if you need more information please call or email us.
Common Questions
- How do I contact you?Our Contact details can be found on the Contact Tab. Alternatively please feel free to contact us on +64 7 847 0204
- How do I find out more about you?You can get in touch with us via the Contact tab on this site.
- Where is the closest stockist of your products?Please click on the 'Where to Buy' tab below.
- Do your products come with Warranties?Depending on the product, most come with a 2-3 year Warranty (refer to our Terms and Conditions).
- Where can I find out Nutritional and Diet Information on the Beerenberg products?Feel free to visit the Beerenberg site directly. www.beerenberg.com.au
- Can I purchase or place an order online?The Hot Smoke website does not allow you to order online. Please refer to your local stockist for these purchases.
- How do I return faulty goods?Please contact the store which you purchased your goods from.
- What is the expiry date on the Beerenberg products?Generally it is around 2 years from time of purchase.